KLM's "We'll keep you grounded" Programme
If you're travelling by plane often, I'll bet at some point your flight got cancelled. However, have you ever: Had an un-cancelled flight? Had a flight cancelled, because of your power of bilocation? Had a customer service done via Twitter, but it still feels like it was done by fax? Was asked for a screenshot of a printed boarding pass? Had a ticket issued so badly by the airline that you have to go to check-in desk, so that the agent could sort it out? Had a flight where, after 3h delay and subsequent 1.5h in the plane on the ground, they didn't get any catering, because there wasn't enough time? Was asked to go to see the downtown, presumably just so that the Transfer Desk queue would disperse? Had all this problems during one trip? If so, where did you travel via KLM?